Masters Cutlery Shipping & Delivery Policy

At Masters Cutlery, we are dedicated to delivering the exceptional quality of our knives and tools directly to your doorstep with the same reliability and precision that defines our brand. Our shipping policy is designed to provide clarity, security, and efficiency from the moment you complete your order until your carefully crafted item arrives. We understand that anticipation is part of the experience, and we strive to make the delivery process seamless and trustworthy.

Order Processing & Shipment Timelines
Once your order is successfully placed and payment is confirmed, our team immediately begins the fulfillment process. All orders are processed within a standard timeframe during regular business days, excluding weekends and public holidays. While most orders are prepared for shipment swiftly, please allow for this standard processing period before your tracking information becomes active. You will receive an email notification with your shipment details and a tracking number once your order has been dispatched from our distribution center. This notification is your key to monitoring the journey of your Masters Cutlery product.

Shipping Destinations & Carriers
We are proud to serve customers across multiple regions. Currently, we ship to a wide range of countries. To determine specific availability for your location, please refer to the checkout page where available destinations will be listed prior to finalizing your purchase. We partner with reputable and established international and national shipping carriers to ensure your package is handled with the utmost care and professionalism. The specific carrier and service level for your order will be determined based on your geographic location, the size and weight of your package, and the most efficient routing available.

Shipping Costs & Methods
Shipping costs are calculated in real-time based on your selected delivery address, the total weight of your order, and the chosen delivery speed. These charges will be clearly displayed and itemized for your review during the checkout process before you confirm your purchase. We may offer various shipping options, which can include standard and expedited services where available. The estimated delivery timeframe and associated cost for each method will be visible for you to make an informed decision that best suits your needs.

Delivery Experience & Package Handling
Our commitment to quality extends to our packaging. Every Masters Cutlery product is securely packaged to protect it during transit, ensuring it arrives in pristine condition. Upon delivery, we recommend inspecting the package for any visible signs of damage before accepting it from the carrier. If the external packaging appears severely compromised, you have the right to note this upon receipt. We trust our carriers to deliver with care, but should any issues arise, we are here to assist in the resolution process.

International Orders: Customs & Import Duties
For orders shipped outside of our primary domestic region, please be advised that cross-border shipments may be subject to import duties, taxes, and customs clearance fees levied by the destination country. These charges are the sole responsibility of the recipient and are not included in the item price or our shipping charges. We cannot predict or control these fees, as they vary greatly by country and are determined by local authorities. We encourage you to contact your local customs office for more information on potential charges before placing an international order.

Order Tracking & Customer Support
Transparency is a cornerstone of our service. With the provided tracking number, you can follow your package’s progress directly on the carrier’s website. While tracking is highly accurate, occasional delays can occur due to factors beyond our direct control, such as customs inspections, weather events, or carrier logistical updates. Our customer support team is committed to helping you navigate any shipping inquiries. If you have questions about your order’s status that cannot be resolved through the tracking information, please reach out to us through the designated contact form on our website for personalized assistance.

Policy Updates
Masters Cutlery reserves the right to amend or update this shipping policy at any time to reflect changes in our operational capabilities, carrier partnerships, or legal requirements. Any such changes will be effective immediately upon posting the revised policy on our website. We encourage our valued customers to review this policy periodically to stay informed about our shipping practices.

We thank you for choosing Masters Cutlery. Our goal is to ensure that the final leg of your journey with us—the delivery—is as exceptional as the product you have selected.