Masters Cutlery Return & Refund Policy

At Masters Cutlery, we stand behind the craftsmanship and quality of every item we offer. We are confident that our products will meet and exceed your expectations. However, we understand that sometimes a return may be necessary. Our Return & Refund Policy is designed to be straightforward, fair, and customer-centric, ensuring a clear and hassle-free process should you not be completely satisfied with your purchase.

Eligibility & Return Window
To be eligible for a return, the item must be in its original, unused, and unaltered condition. It must be returned with all original packaging, accessories, documentation, and tags intact. We accept returns for a standard period from the date you receive the item. This timeframe allows you to inspect your purchase thoroughly. Please note that this return window is strictly enforced to ensure fairness for all customers and the integrity of our inventory. We recommend initiating a return as soon as you determine the product is not suitable for your needs.

Non-Returnable Items
To protect all customers, certain items are exempt from being returned for reasons of hygiene, safety, or custom nature. This category typically includes, but is not limited to, any item that has been used, sharpened, altered, damaged, or is not in its original packaging. Furthermore, products that were specified as final sale, clearance items, or specially made-to-order pieces at the time of purchase are not eligible for return. We appreciate your understanding regarding these necessary exceptions.

Return Process & Authorization
To initiate a return, you must first contact our customer support team through the designated channel on our website to request a Return Authorization. Please provide your original order number and the reason for the return. An authorized return request is mandatory for us to process your refund efficiently. Returns sent to us without prior authorization may experience significant delays or may not be accepted. Once your request is approved, you will receive specific instructions on how and where to send the package.

Packaging & Return Shipping
The customer is responsible for the cost and risk of return shipping. We strongly advise using a trackable and insured shipping service, as we cannot be held responsible for items lost or damaged in transit back to us. Please ensure the item is packaged securely in its original box, which should then be placed within a sturdy outer shipping box to prevent damage. A copy of the Return Authorization notification should be included inside the package. Failure to follow these packaging guidelines may result in the refusal of your return or a reduction in your refund.

Inspection & Refund Processing
Upon receipt of your return at our fulfillment center, our team will conduct a careful inspection to verify the item is in eligible condition as outlined in this policy. This process typically completes within a standard business period after the package arrives. Once the inspection is favorably concluded, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please be aware that the time it takes for the refund to be reflected in your account can vary depending on your financial institution’s policies. Any original shipping charges are non-refundable, and we do not refund return shipping costs.

Exchanges & Defective Items
Our primary return process is designed for refunds. If you require a different item, we recommend returning the original for a refund and placing a new order. This ensures you receive the correct product promptly and have access to current inventory and pricing. In the rare event you receive a defective or damaged item, please contact us immediately with details and, if possible, photographic evidence. We will provide specific instructions to resolve the issue swiftly, which may include a prepaid return label for the defective unit and an expedited replacement or refund.

Policy Modifications
Masters Cutlery reserves the right to modify, update, or amend this Return & Refund Policy at its discretion. Any changes will become effective immediately upon their posting on the masterscutlery.com website. It is the responsibility of the customer to review the policy periodically for updates. Continued use of our site and services after any changes constitutes acceptance of the new terms.

Thank you for your trust in Masters Cutlery. We are committed to your satisfaction and believe this transparent policy supports our mutual respect and your confidence in shopping with us.