Frequently Asked Questions
General Questions
What is Masters Cutlery?
Masters Cutlery is a renowned brand with a long tradition of producing high-quality knives and cutting tools. Our products are known for their precision, durability, and innovative designs, catering to enthusiasts and professionals alike.
Where are Masters Cutlery products manufactured?
Our products are manufactured in various locations, including Germany, with a commitment to maintaining the highest standards of craftsmanship and quality control.
Product Information
How do I identify an original Masters Cutlery product?
Original Masters Cutlery products feature our distinct logo and branding. Purchasing from authorized dealers ensures authenticity and quality assurance.
What materials are used in Masters Cutlery knives?
We use premium materials such as high-carbon stainless steel for blades and carefully selected handle materials like wood, synthetic composites, or metal alloys, ensuring optimal performance and longevity.
How do I choose the right knife for my needs?
Consider the intended use: everyday carry, outdoor activities, or professional tasks. Our product categories provide guidance, and detailed descriptions help you select the perfect tool.
Care and Maintenance
How should I clean and care for my Masters Cutlery knife?
Clean the blade with warm water and mild soap, then dry thoroughly. Apply a light coat of oil to the blade occasionally. Store in a dry place to prevent corrosion.
How do I sharpen my knife?
Use a sharpening stone or honing rod. Maintain a consistent angle and stroke evenly along the blade. Regular honing helps keep the edge sharp.
What should I avoid when maintaining my knife?
Avoid harsh chemicals, dishwashers, or abrasive cleaning tools, as they can damage the blade and handle materials.
Order Process
How can I place an order?
Orders can be placed through our website. Simply browse our catalog, select your desired items, and follow the checkout process.
What payment methods are accepted?
We accept various payment methods, including major credit cards and other secure online payment options.
Can I modify or cancel my order after placing it?
Order modifications or cancellations must be requested immediately after placement. Contact us as soon as possible, and we will assist you if the order has not yet been processed.
Shipping and Delivery
What are the shipping options?
We offer several shipping methods. Delivery times vary based on your location and the selected option.
When will my order be shipped?
Orders are typically processed and shipped within a specified timeframe after payment confirmation.
Do you ship internationally?
Yes, we ship to many countries. Delivery times and costs may vary depending on the destination.
Returns and Warranty
What is the return policy?
We accept returns within a specified period from delivery, provided the item is unused and in its original packaging. Some conditions apply.
Are there any return fees?
Return fees may apply in certain cases. Please refer to our detailed return policy for more information.
What does the warranty cover?
Our warranty covers manufacturing defects for a specified period from purchase. It does not cover damage from misuse, improper care, or normal wear and tear.
How do I make a warranty claim?
Contact us with your purchase details and a description of the issue. We will guide you through the process.
Technical Support
Who can I contact for technical questions?
For technical inquiries, please reach out to our support team via the contact form on our website.
Can I get spare parts for my knife?
Spare parts are available for many models. Contact us with your product details, and we will assist you.
Miscellaneous
How can I become a dealer?
We welcome inquiries from interested retailers. Please contact us for more information on partnership opportunities.
Where can I find product manuals or catalogs?
Product manuals and catalogs are available for download on our website under the respective product pages or resources section.
Do you offer custom engraving or personalization?
Custom options may be available for certain products. Contact us to discuss possibilities and pricing.
How can I stay updated on new products and promotions?
Subscribe to our newsletter or follow us on social media for the latest news, releases, and special offers.